Terms and conditions governing use of our services
Last updated: January 2024
By accessing or using the petal-otter.com website and our virtual property showing services, you agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use our website or services.
petal-otter Ltd is a company registered in England and Wales. Our registered address is 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom.
petal-otter provides virtual property showing services, including live video tours, 3D property scanning, and related property viewing solutions. Our services are designed to enable remote viewing of properties located throughout the United Kingdom.
You may use our website for lawful purposes only. You agree not to:
When you submit a booking enquiry through our website, you are requesting a service. A binding contract is formed when we confirm your booking in writing (including by email).
All prices displayed on our website are in British Pounds Sterling (GBP) and include VAT where applicable. We reserve the right to change our prices at any time, but changes will not affect bookings already confirmed.
Payment terms will be specified in your booking confirmation. For most services, payment is required in advance of the scheduled viewing date.
You may cancel or reschedule a booking free of charge with at least 24 hours notice before the scheduled viewing time. Cancellations with less than 24 hours notice may be subject to a cancellation fee of up to 50% of the service price.
We will make reasonable efforts to conduct viewings at the scheduled time. However, access to properties depends on third-party cooperation (property owners, estate agents) and circumstances may require rescheduling.
For live virtual viewings, you are responsible for ensuring you have adequate internet connectivity and a compatible device. We recommend a minimum connection speed of 10 Mbps for optimal viewing experience.
Virtual tours may be recorded and provided to you as part of the service. You may use recordings for personal property evaluation purposes only. Redistribution or commercial use of recordings is prohibited without our prior written consent.
All content on this website, including text, graphics, logos, images, and software, is the property of petal-otter Ltd or our licensors and is protected by copyright and other intellectual property laws.
You may view and print content from this website for personal, non-commercial use only. Any other use requires our prior written permission.
Our virtual showing services provide visual information about properties. They are not a substitute for professional surveys, valuations, or in-person inspections. We make no warranties about the accuracy, completeness, or reliability of information presented during virtual viewings.
To the fullest extent permitted by law:
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.
You agree to indemnify and hold harmless petal-otter Ltd, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of our services or violation of these terms.
Our website may contain links to third-party websites. We have no control over the content or availability of these sites and are not responsible for any loss or damage arising from your use of them.
We reserve the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting to this page. Your continued use of the website after changes constitutes acceptance of the modified terms.
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
These Terms of Use, together with our Privacy Policy and any specific service agreements, constitute the entire agreement between you and petal-otter Ltd regarding use of our website and services.
These terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have questions about these Terms of Use, please contact us:
petal-otter Ltd
71-75 Shelton Street
Covent Garden
London WC2H 9JQ
United Kingdom
Email: [email protected]