How we collect, use, and protect your personal information
Last updated: January 2024
petal-otter Ltd ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website petal-otter.com or use our virtual property showing services.
Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.
We collect information that you voluntarily provide to us when you:
This information may include your name, email address, property addresses of interest, service preferences, and any additional details you choose to provide in message fields.
When you access our website, we may automatically collect certain information about your device and usage patterns, including:
We use the information we collect for the following purposes:
Under the UK General Data Protection Regulation (UK GDPR), we process your personal data on the following legal bases:
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Enquiry data is typically retained for 24 months unless you request earlier deletion.
Under UK data protection law, you have the following rights:
To exercise any of these rights, please contact us using the details provided below.
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Your information may be transferred to and processed in countries outside the United Kingdom. When this occurs, we ensure appropriate safeguards are in place to protect your data in compliance with applicable law.
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
If you have questions about this Privacy Policy or our data practices, please contact us at:
petal-otter Ltd
71-75 Shelton Street
Covent Garden
London WC2H 9JQ
United Kingdom
Email: [email protected]
You have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues, if you believe your data has been processed unlawfully.