petal-otter

Whether you have questions about our services, need assistance with a booking, or want to discuss partnership opportunities, we are here to help.

Office Address

petal-otter Ltd
71-75 Shelton Street
Covent Garden
London WC2H 9JQ
United Kingdom

Email

General Enquiries:
[email protected]

Booking Support:
[email protected]

Partnership Enquiries:
[email protected]

Working Hours

Monday - Friday
09:00 - 18:00 GMT

Saturday
10:00 - 16:00 GMT

Sunday
Closed

Virtual showings available outside office hours by arrangement.

Coverage Areas

Our viewing specialists operate throughout the United Kingdom. We can arrange virtual showings for properties in:

Greater London and the South East
South West England
Midlands (East and West)
North West England including Manchester and Liverpool
North East England including Newcastle and Leeds
Scotland including Edinburgh, Glasgow, and the Highlands
Wales including Cardiff and Swansea
Northern Ireland including Belfast

For remote or rural locations, please contact us to confirm availability and any additional travel fees that may apply.

Frequently Asked Questions

Quick answers to common enquiries

How quickly can you arrange a viewing?

Standard bookings are scheduled within 48 hours. For urgent requests, same-day or next-day viewings may be possible depending on location and availability. Contact us to discuss your requirements.

Do I need special software to join a live tour?

No special software is required. Our platform works in any modern web browser. You will receive a secure link before your scheduled viewing time.

Can multiple people join the same viewing?

Yes. You can invite up to five additional participants to join your live tour at no extra cost. This is useful for family decisions or when consulting with advisors.

What if I need to reschedule?

Viewings can be rescheduled free of charge with at least 24 hours notice. For cancellations with less notice, a rebooking fee may apply.

Contact Us